Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Privacy Policy
Who we are
Acouway operates the website www.acouway.com. We are committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
For privacy concerns, contact us at sales@acouway.com.
What personal information we collect
When you place an order or create an account, we collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order history and purchase details
When you visit our site, we also automatically collect:
- IP address and browser information (for security and fraud prevention)
- Cookies necessary for the shopping cart and checkout to function
If you submit a contact form, we collect your name, email, and message.
How we use your information
We use your personal information to:
- Process and fulfil your order
- Send order confirmations, shipping updates, and receipts
- Respond to your inquiries
- Detect and prevent fraud and unauthorized access to our site
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payment processing
Payments are processed by Stripe and PayPal. When you pay by card, your card details are entered directly into a secure Stripe-hosted form — your card number is never transmitted to or stored on our servers.
- Stripe Privacy Policy: stripe.com/privacy
- PayPal Privacy Policy: paypal.com/privacy
Cookies
We use the following cookies to operate the store:
| Cookie | Purpose | Duration |
|---|---|---|
woocommerce_cart_hash | Remembers your cart contents | Session |
wc_session_* | Maintains your checkout session | 2 days |
wordpress_logged_in_* | Keeps you logged in to your account | 2 days (14 days with “Remember Me”) |
wordfence_verifiedHuman | Security — confirms you are not a bot | 1 day |
These cookies are strictly necessary for the site to function. No advertising or analytics cookies are used.
Who we share your data with
We share your personal information only as necessary to fulfil your order:
- Stripe — receives payment and billing details to process your transaction
- PayPal — receives payment details if you choose to pay via PayPal
- Shipping carriers — receive your name and delivery address to fulfil shipment
All third-party services are required to handle your data securely and only for the purpose stated.
How long we keep your data
| Data | Retention period |
|---|---|
| Completed orders | 1 year after completion |
| Pending or abandoned orders | 60 days |
| Account information | Until you request deletion |
| Security and access logs | 30 days |
After the retention period, personal data is anonymized or deleted.
Your rights under RA 10173
As a data subject under the Data Privacy Act of 2012, you have the right to:
- Be informed — know what personal data we hold about you and how it is used
- Access — request a copy of your personal data
- Correction — have inaccurate or outdated data corrected
- Erasure or blocking — request deletion of your personal data, subject to legal retention requirements
- Data portability — receive your data in a structured, commonly used format
- File a complaint — lodge a complaint with the National Privacy Commission at www.privacy.gov.ph
How to exercise your rights
Logged-in customers: Go to My Account and use the data export or deletion request options.
All customers: Email us at sales@acouway.com with your request. We will respond within 15 business days.
Data security
Your data is stored on secured servers and transmitted over HTTPS. We use Wordfence to monitor and protect against unauthorized access.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page will reflect the latest revision. Continued use of the site after any changes constitutes acceptance of the updated policy.