Terms and Conditions

Last Updated: April 23, 2026
Welcome to https://www.acouway.com (hereinafter referred to as “we”, “us”, or “our”), a professional online store specializing in high-quality ukuleles, guitars, and related musical instruments. By accessing, browsing, or using our website, or purchasing any products from us, you (hereinafter referred to as “you” or “customer”) agree to be bound by these Terms and Conditions (the “Agreement”). This Agreement constitutes a legally binding contract between you and us, governing all interactions with our website and services. If you do not agree to these terms, please do not use our website or make any purchases.

1. Acceptance of Terms

By using our website, creating an account, adding products to your cart, or completing a purchase, you acknowledge that you have read, understood, and fully agreed to all the terms and conditions set forth in this Agreement, as well as our Privacy Policy. We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after such modifications constitutes your acceptance of the revised terms.
 

2. Eligibility

To use our website and purchase products, you must be at least 18 years of age or have the legal consent of a parent or guardian if you are a minor. You warrant that you have the legal capacity to enter into this Agreement and to fulfill all obligations under these terms. You further warrant that all information you provide to us (including personal and payment information) is accurate, complete, and up-to-date.
 

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate and detailed descriptions of all products on our website, including specifications, materials (e.g., sapele, mahogany), dimensions, and images. However, we do not guarantee that product descriptions, images, or other content on our website are error-free, complete, or up-to-date. Minor variations in color, texture, or craftsmanship may occur due to the nature of handcrafted musical instruments, and such variations do not constitute a defect.

3.2 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you have ordered is out of stock or discontinued, we will notify you promptly via email or phone and offer you the option to cancel the order (with a full refund) or replace the product with an alternative of similar value (with your consent). We shall not be liable for any damages or losses arising from out-of-stock items or product discontinuations.
 

4. Orders and Payments

4.1 Order Placement

When you place an order on our website, you are making a binding offer to purchase the selected products at the listed price, plus any applicable shipping fees, taxes, or other charges. We reserve the right to accept or reject any order at our sole discretion, including but not limited to orders with incorrect pricing, incomplete information, or suspicious activity.

4.2 Order Confirmation

Upon receiving your order, we will send you an order confirmation email containing your order number, product details, total amount, and shipping information. This confirmation does not constitute acceptance of your order; we will only accept your order once we have verified payment and confirmed product availability.

4.3 Payment Terms

All payments must be made in the currency specified on our website at the time of purchase. We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated on our checkout page. You agree to provide accurate and valid payment information, and you authorize us (or our third-party payment processors) to charge the total order amount to your selected payment method.
We do not store full credit card information; all payment data is processed securely by our trusted third-party payment providers, who comply with industry standards (e.g., PCI DSS) to protect your payment information. You are responsible for any fees or charges incurred due to invalid payment information, chargebacks, or failed transactions.
 

5. Shipping and Delivery

5.1 Shipping Policy

We offer worldwide shipping to most countries and regions. Shipping fees are calculated based on your shipping address, package weight, and selected shipping method (e.g., standard, expedited). Estimated delivery times are provided on our website, but we do not guarantee delivery dates, as shipping times may be affected by customs delays, carrier issues, or other unforeseen circumstances.

5.2 Delivery Responsibilities

Once your order is shipped, the responsibility for the package passes to the selected shipping carrier. We are not liable for lost, stolen, damaged, or delayed packages. You must provide a valid and accurate shipping address; we shall not be responsible for packages delivered to incorrect addresses provided by you.

5.3 Customs and Duties

For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are not included in the order total and must be paid by you upon delivery. We are not responsible for any delays or additional costs due to customs clearance.
 

6. Returns and Refunds

6.1 Return Eligibility

You may return any unused, unopened, and undamaged products within 7 days of delivery for a full refund (excluding shipping fees) or exchange. Products must be returned in their original packaging, with all accessories, manuals, and tags intact. Customized products, special orders, and used/damaged products are not eligible for return or refund, unless the product is defective.

6.2 Return Process

To initiate a return, please contact our customer service via email or phone with your order number and reason for return. We will provide you with a return authorization number (RA) and return shipping instructions. Returns without an RA number will not be accepted. You are responsible for return shipping fees; we recommend using a trackable shipping method to ensure the package is delivered safely.

6.3 Refund Processing

Once we receive and inspect your returned product (and confirm it meets the return eligibility criteria), we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and credit it to your account.

6.4 Defective Products

If you receive a defective product (e.g., manufacturing defects, damage during shipping), please contact us within 7 days of delivery. We will arrange for a free return or exchange, and we will cover the return shipping fees. We may require photos or other evidence of the defect to process your request.
 

7. Intellectual Property

All content on our website, including but not limited to product images, descriptions, logos, trademarks, text, and designs, is the exclusive intellectual property of https://www.acouway.com or our licensors. You may not copy, reproduce, distribute, modify, or use any of this content without our prior written permission. Unauthorized use of our intellectual property may violate copyright, trademark, or other laws, and we reserve the right to take legal action against such infringement.
 

8. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, products, or services, including but not limited to damages for lost profits, lost data, or personal injury. Our total liability for any claim arising under this Agreement shall not exceed the total amount paid by you for the product or service in question.
We shall not be liable for any damages caused by delays in shipping, out-of-stock items, product variations, or any third-party services (e.g., payment processors, shipping carriers). You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of our website, violation of these Terms and Conditions, or any misrepresentation by you.
 

9. User Conduct

You agree to use our website only for lawful purposes and in compliance with these Terms and Conditions. You shall not:
  • Use our website to engage in fraudulent, illegal, or unethical activity;
  • Provide false or misleading information when creating an account or placing an order;
  • Attempt to access, hack, or modify any part of our website or our systems;
  • Upload or transmit any viruses, malware, or other harmful content;
  • Violate any intellectual property rights of ours or third parties;
  • Harass, abuse, or interfere with other users or our customer service team.
We reserve the right to suspend or terminate your account and refuse service to you if you violate any of these terms.
 

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. These links are provided for your convenience only, and we do not endorse or control these third parties. We are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of third-party links is at your own risk.
 

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines, Thailand, and Malaysia, without regard to their conflict of law principles. Any disputes arising out of or in connection with this Agreement shall be resolved through amicable negotiation; if negotiation fails, the dispute shall be submitted to the courts of the country where you reside (Philippines, Thailand, or Malaysia) for resolution.

 

12. Termination

We may terminate this Agreement and your access to our website at any time, with or without cause, by providing you with written notice. Upon termination, all licenses and permissions granted to you under these terms shall immediately terminate, and you shall cease using our website and services. Sections 7 (Intellectual Property), 8 (Limitation of Liability), 11 (Governing Law), and 13 (Miscellaneous) shall survive termination.
 

13. Miscellaneous

13.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our website and services, and supersede all prior or contemporaneous agreements, representations, or understandings.

13.2 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or any other provision.

13.4 Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
  • Email: acouway@outlook.com
  • Phone: PH +6309750744246; TH +66 0636420041; MY +60 01163794012
  • Address: ROOM S032, 2/F THE CAPITAL 61-65 CHATHAM ROAD SOUTH TSIM SHA TSUI