Refund and Returns Policy

Overview

Our return and refund policy is valid for 7 days from the date of delivery. If the item is returned to us beyond the 7-day period, we will not be able to offer a full refund or exchange service.

Returns will only be accepted if the item is defective, damaged upon arrival, or damaged during shipping.

Returns for reasons such as change of mind, dissatisfaction, or no fault of the product will not be approved.

To be eligible for return, the item must be unused, in its original condition, and returned with its original packaging.

Please do not send your purchase back to the manufacturer.

Shipping and Returns

Can I change my shipping information after I place my order?

Unfortunately, you cannot change your shipping address or shipping method after you have placed an order.

The order is immediately forwarded to our delivery partner and can no longer be changed in our system.

What do I do if I receive a different product than the one I ordered?

Please contact our customer service at acouway@outlook.com

How long can I return the products?

 Our return and refund policy is valid for 7 days from the date of delivery.

If the item is returned to us beyond the 7-day period, we will not be able to offer a full refund or exchange service.

Please do not return any items directly to us without prior approval.

To request a return or refund, please contact us via email at acouway@outlook.com.Once we receive your return request, we will send a confirmation email to you. 

If you purchased multiple items in a single order with shipping fees paid, but only return part of the order, we will refund a proportionate amount of the shipping fee based on the weight of the returned items.

Please return the items to the designated address we provide as soon as possible within 7 days after submitting your return request.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We reserve the right to collect costs for missing accessories or parts of the product via the payment method used. After receiving the item, we will evaluate the condition of the item. If the product is found to be damaged beyond normal inspection, you will be responsible for the cost of depreciation of the product.

Who pays the shipping costs for returns?

If it is not a quality problem, the customer will cover the costs.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at acouway@outlook.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at acouway@outlook.com.

Need help?

Contact us at acouway@outlook.com for questions related to refunds and returns.